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FAQs – Frequently Asked Questions

FAQs – Frequently Asked Questions

I'd like to know if you have a product

Please email us if you are looking for a specific product which you can’t find on this website.

I am interested in a product, but it is not available

Click on the chosen product and choose “Notify me when this product becomes available“. You will be notified by email.

I received a damaged or non-compliant bottle. What should I do?

Please email stating your order number and the defect of the product you received.

Photographic evidence of the original packaging and of all clearly visible products must be attached to your email.

We will be in contact to resolve the issue.

Following confirmation of the anomaly, you can re-order the same products or different ones of the same value.

What should I do if I find an anomaly in a purchased product?

Should you encounter an anomaly in one of the products purchased from the website, please email us from the “Contact us” section specifying the order number.

You can return an order no later than 30 days, keeping at least 3/4 of its contents and send it at your expense, with the original and well-sealed caps, to the following address:

Zelòsu Liquori distribuzione di Davide Pingiori
Via Palermo 6/8
09045 Quartu Sant’Elena (CA)

Once arrived at its destination, the product will be shipped and analyzed in our labs.

Following confirmation of the anomaly (no later than 30 days), you can request a new order with the same products or with different products of the same value.

Do I have to be registered on this site to place an order?

Yes, our offers are reserved only for registered members.

I am experiencing problems navigating the site

Try switching browsers (Crome, Explorer, Safari, Firefox, Mozilla). If you are unable to solve the problem, you can send an e-mail to

Do prices in the list include VAT?

Yes, all the prices on our online store include VAT.

I would like a quotation

Please email a with details (products and quantities).

How will I get a refund for my order?

The refund will be made within 14 days of the request with the same payment method used by the customer at the time of purchase

In case of bank transfer, please email us your bank details at

How will I receive an invoice for my order?

You can receive the invoice for your order by correctly entering VAT number, SDI code and PEC before proceeding with the purchase.

Invoices are generated within 24/48 hours following the shipment of the order.

No invoice can be issued after submitting the order form, unless requested at the time the order is placed.

If you can’t find your invoice, you can contact us by email at

How can I apply a coupon or promotional code

You can apply a promotional code in the “Apply promotional code” section of your shopping cart. A discount of the value of your coupon will be applied to your same order.

If you have other questions, do not hesitate to contact us at or using the form at the” Contact us” page of this website.